Delivery, Shipping & Returns
Delivery & Returns
Thank you for choosing to place an order with Tribu Spirit and contributing to the Tribu Spirit Indigenous Community Project.
Usually orders are processed within 1-2 working days. In busy periods this can extend slightly. The order is then dispatched by the relevant delivery method.
We ship world wide.
- 95% of all orders are sent via Royal Mail, which takes 1-2 days from dispatch for UK mainland, 3-5 days for Europe and 7-10 days for most worldwide destinations. Heavier parcels within the UK mainland are sent via courier, this varies but is normally 1-2 working days for most UK mainland postcodes and between 5-7 days for British Islands, Europe and most worldwide destinations 7-10 days.
- PLEASE NOTE: Outside of the UK mainland parcels are subject to local import checks, local delivery schedules and any custom clearances that are required. This means for standard post and courier parcels the delivery time sometimes is extended by a few days.
- Small items and packets will need to be signed for, customers requesting for deliveries to be left un-attended in a chosen location do so at their own risk. We may not agree to refund or replace undelivered items in these circumstances.
- All packages within the UK are sent Standard First Class Royal Mail in order to get you your package in a timely manner
- There is a processing fee of £2.30 on all orders
99.9% of parcels are delivered on time. In very rare instances where a delivery is not received we are asked to wait 28 days. Tribu Spirit is not responsible for packages once they have left our hands, it is out of our control. In the event that an item has gone on a detour we will discuss with you what we can do.
UNITED KINGDOM & EUROPE
Standard Royal Mail
First Class £3.30
Second Class £2.80
Proof of delivery when you need extra peace of mind.
First Class £4.40
Second Class £3.90
Timed next day delivery with tracking.
Royal Mail Special delivery guaranteed £7.25
Get a quote here at royal mail
When you need extra peace of mind with tracking or signature on delivery.
International Tracked and Signed £8.20
International Tracked £8.20
International Signed £8.20
- In the first instance please notify us in writing within 7 days of receiving your item of any issues that you are unhappy with here: firstname.lastname@example.org
- If an item is not to your satisfaction, it can be returned and refunded taking into account any paid delivery costs. (See Below).
- Products arriving damaged shall not be the responsibility of Tribu Spirit. However, you must email us if you are not happy with your purchase.
- Incorrect ordering of goods or cancellation is subject to the delivery and return costs paid by the customer.
- Once the item has been used or worn we cannot accept the items back and the customer is required to keep the goods.
- In the case of agreed refunds: On receipt of these a refund will be made immediately. This can take up to 28 days to show on your statement.
QUESTIONS OR INQUIRIES and PayPal details: