contact us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Delivery, Shipping & Returns

Delivery & Returns

Thank you for choosing to place an order with Tribu Spirit and contributing to the preservation of Indigenous Ancestral Wisdom.

Usually orders are processed within 1-2 working days. In busy periods this can extend slightly. The order is then dispatched by the relevant delivery method. Shipments go out on Tuesday and Thursday only.

We ship world wide.

Delivery

  • Please see the list of postal options and prices below.

  • Uk postal is below..

  • About 3-5 days for Europe delivery

  • About 7-10 days for most worldwide destinations.

  • PLEASE NOTE: Outside of the UK mainland parcels are subject to local import checks and custom, local delivery schedules and any custom clearances that are required. This means for standard post and the delivery time sometimes is extended by a few days or weeks. Depending on your country.

  • We recommend that all orders should be tracked and signed for in order to make sure that you receive your order personally.

  • Customers requesting for deliveries not to be signed for or to be left un-attended in a chosen location do so at their own risk and take their own liability. If your item does not show up we are not responsible and will not refund or replace your items in these circumstances.


99.9% of parcels are delivered on time. In very rare instances where a delivery is not received we are asked to wait 28 days. Tribu Spirit is not responsible for packages once they have left our hands, it is out of our control. In the event that an item has gone on a detour we will discuss with you what we can do.



UNITED KINGDOM
 

Standard Royal Mail

First Class - No Tracking - By clicking this option you agree to accept liability. The aim is 1day delivery from the day item is posted - £4.00

First Class Tracked & Signed For - £5.00

2nd Class - By clicking this option you agree to accept liability. The aim is 3day delivery from the day item is posted - £3.00



INTERNATIONAL - All countries outside of the United Kingdom

Tracked & Signed For - Aim of delivery is 5-7 days - £10.00

Tracked - * By clicking this option you are accepting liability. Aim of delivery is 5-7 days - £10

International Standard - No tracking * By clicking this option you are accepting liability. Aim of delivery is 5-7 days. - £5.00


RETURNS

  • In the first instance please notify us in writing within 7 days of receiving your item of any issues that you are unhappy with here: info@tribuspirit.com

  • If an item is not to your satisfaction, it can be returned and refunded taking into account any paid delivery costs. (See Below).

  • Products arriving damaged shall not be the responsibility of Tribu Spirit.

  • Incorrect ordering of goods or cancellation is subject to the delivery and return costs paid by the customer.

  • Once the item has been used or worn we cannot accept the items back and the customer is required to keep the goods.

  • In the case of agreed refunds: On receipt of these a refund will be made immediately. This can take up to 28 days to show on your statement.

 

QUESTIONS OR INQUIRIES
Email:  info@tribuspirit.com